All Koko Keratin’s products are subject exclusively to this Return Policy. ALL PRODUCTS ARE SUBJECT TO EXCHANGE ONLY, except as provided in subparagraph (a) below. The following terms and conditions cover the situations where either (a) the products are faulty or damaged on delivery; or (b) you change your mind and wish to return non-faulty products.
a. Return of Products received damaged or faulty on delivery: Where products are received by you faulty or damaged, You must notify Koko Keratin or its authorized distributor within 10 days of your receipt of the damages or faulty products in order for replacement product to be sent free of charge. You may receive a refund if it is determined that the product was not damaged by you, and the product was faulty at the time of receipt. No claim will be accepted once the 10 day period expires. Any re-delivery is subject to the safe return of any faulty or damaged goods in its original packaging along with a copy of the purchase receipt. If you have purchased the product from an authorized agent of Koko Keratin, please contact the authorized agent within the 10 days period for your exchange or refund. If you have purchased the Product directly from Koko Keratin’s website, please contact us for a Return Authorization and return the Faulty Products to:
Koko Keratin, LLC, 5382 SW 38th way, Fort lauderdale, FL 33312.