PRODUCT ORDERS AND PURCHASES:

a. Orders: Koko Keratin, in its sole discretion, reserves the right to decline online orders placed by Consumers. Any online order placed by a Consumer for Koko Keratin’s products will not bind Koko Keratin until the order is accepted by Koko Keratin in writing. Koko Keratin does not advertise or sell its products to children. YOU MUST BE AT LEAST 18 YEARS OF AGE TO ENTER YOUR PERSONAL INFORMATION AND PLACE AN ORDER FOR ANY PRODUCTS THAT KOKO KERATIN DISTRIBUTES.

b. Products Availability: All orders are subject to the availability of the requested products. If, for any reason, the ordered products are unavailable, the Consumer will be offered at his choosing either another product or a full refund. You acknowledge and agree that in the event a product you ordered is unavailable, Koko Keratin will not be responsible for any losses resulting from the unavailability of the product or Koko Keratin’s inability to supply the ordered product.

c. Product Information and Price: All the product information and pricing listed on Koko Keratin’s website is accurate and updated frequently. Koko Keratin recognizes that clerical errors may occur during the input of Koko Keratin’s product information or description. In the event of a clerical error, Koko Keratin reserves the right to revise the product information and description. You acknowledge that all quoted prices for Koko Keratin’s products are subject to change at anytime and without prior notice. You further acknowledge that the quoted prices for each product do not include shipping and handling / delivery charges.

d. Sales Tax: All prices do not include sales tax. Sales tax will be added for all Consumer transactions initiated in Florida. Consumers outside Florida are not subject to sales tax.

e. Sales, Payments, and Delivery: All sales are final and are subject to the Return Policy as provided in section IV of this Agreement. 

f. International Orders and Purchases: International Consumers may purchase products directly from Koko Keratin through its online store. All orders and purchases made online by consumers outside the United States are final and are subject to return policy terms in section IV(c). International Consumers acknowledge that prices do not include international shipping and handling fees. International shipping and handling will be added to the purchase order prior to checkout.
 
RETURN POLICY:
 
All Koko Keratin’s products are subject exclusively to this Return Policy. ALL PRODUCTS ARE SUBJECT TO EXCHANGE ONLY, except as provided in subparagraph (a) below. The following terms and conditions cover the situations where either (a) the products are faulty or damaged on delivery; or (b) you change your mind and wish to return non-faulty products.
 
a. Return of Products received damaged or faulty on delivery: Where products are received by you faulty or damaged, You must notify Koko Keratin or its authorized distributor within 10 days of your receipt of the damages or faulty products in order for replacement product to be sent free of charge. You may receive a refund if it is determined that the product was not damaged by you, and the product was faulty at the time of receipt. No claim will be accepted once the 10 day period expires. Any re-delivery is subject to the safe return of any faulty or damaged goods in its original packaging along with a copy of the purchase receipt. If you have purchased the product from an authorized agent of Koko Keratin, please contact the authorized agent within the 10 days period for your exchange or refund. If you have purchased the Product directly from Koko Keratin’s website, please contact us for a Return Authorization and return the Faulty Products to:
 
Koko Keratin, LLC,
1048 NW 1ST Court,
Hallandale Beach, FL 33009.
 
b. Return of non-faulty or non-damaged products: Return of non-faulty products is subjected to EXCHANGE Only. You must return (at your own expense) the product you are seeking to exchange within 10 days of your receipt of the product. In order to return the product to Koko Keratin or its authorized distributor, please make sure you request from Koko Keratin or its distributor a Return Authorization Number. There are no exchanges after 10 days and without a Return Authorization Number. In order to exchange a Product, the product must be unused and its original packaging. Koko Keratin reserves the right to refuse to accept any product it has determined were used by you. Upon receipt of the returned product by Koko Keratin or its authorized distributor and a determination that the product is unused or undamaged, you will receive credit from Koko Keratin or its authorized distributor in the amount of your original purchase which can be used to purchase any product from Koko Keratin. In the event that Koko Keratin or its authorized distributor will be required to pay any portion of your shipping fees, such amount will be reduced from the credit given to you for a replacement product.

c. Return by International Consumers: There are NO RETURNS/EXCHANGES for international orders made through Koko Keratin’s online store. If the product was purchased from an authorized distributor, any exchanges must be made through the authorized distributor.