FREQUENTLY ASKED QUESTIONS

What is Koko’s Keratin Smoothing Treatment?
It is a Brazilian keratin infused treatment that hydrates and fortifies the hair.
This revolutionary treatment infuses keratin (protein) deep into the hair in the form of a protective layer to eliminate frizz, smooth and strengthens the cuticle.

How much time is needed to complete the Koko’s Keratin Infused Treatment?
Time is determined on an individual basis. In this case, hair length, type and texture are the main factors that determine the time. Normally it is recommended to allow a two-to-three hour window.

What results can be expected after Koko’s Keratin Infused Treatment?
The result is beautiful, silky, healthy hair with a naturally vibrant shine.

Is the Koko’s Keratin Smoothing Treatment a relaxer?
No. It is a treatment that naturally strengthens & straightens hair by infusing keratin (protein) in order to protect the hair shaft from inside out.

Is it possible to apply the treatment over relaxed hair / chemically processed hair / highlighter hair / previously treated hair?
Yes. The treatment can be done over relaxed hair / chemically processed hair / highlighter hair / previously treated hair.

Should hair be cut before or after the treatment?
It is recommended to cut the hair afterwards; since the resulting hair will have a smoother texture, the trim will be more precise.

Is it possible to apply the treatment after coloring?
Yes. It is recommend doing the treatment only after you color your hair for better results. If you choose to apply the color after the treatment, it is recommended to wait at least two weeks before coloring.

Is it possible to color hair and apply the treatment?
Yes. It is recommended that the hair be colored first. Doing so will create best results as the treatment will seal the color in the hair, making it last longer.

Is it possible to apply the treatment on highlighted hair?
Yes. The treatment can be done right after getting highlights.

When can I wash the hair after the treatment?
It is recommended to wash the hair 48 to 72 hours after the treatment was done. (the longer, the better)

What shampoo & conditioner should be used to maintain the treatment?
Keratin Care Shampoo & Keratin Care Conditioner (Sodium Chloride Free)

What should be done if hair gets wet during the first 72 hours?
Blow-dry the hair immediately.

Is it possible to use any gel, hair spray, mousse, or any other hair products on the hair during the 72-hour period?
No, it is not possible to use any hair product during the initial 72 hours.

What should be done if any ridges were to appear in the hair during sleep?
Straighten out the ridge in the hair using either a flat iron or a blow dryer.

Is it possible to wear a ponytail or tie the hair?
Not in the first 72 hours. After 72 hours it is possible

Is it possible to go into the ocean or pool after the treatment?
Yes. After the first 72 hours.

Is it possible to apply the Koko’s Keratin Smoothing Treatment on virgin hair?
Yes. However, the treatment will not last as long as hair previously chemically processed / treated.

How long will the Koko’s Keratin Smoothing Treatment last?
Two months on virgin hair, on any other type of hair three - four months.

Is it possible to do the treatment during pregnancy or while nursing?
The FDA & Our Company don’t recommend it.

Is it possible for an infant to be present while the treatment is underway?
No. The child may become irritated by the smell. It is recommended that the child will not be present.

Is it possible to do the treatment on children, and if so, what ages?
Yes. It is recommended for children ages 14 or older.

Is it required to do touch ups on the next visit or the whole head?
The whole head should be treated.

How often can the Koko’s Keratin Smoothing Treatment be done?
It is possible to do the treatment every 4 to 6 months.